Informations

Here you will find all the information about our company and services.

Terms and conditions

SHIPPING:
We have several types of shipping available depending on your location.

NOTICE: We do not deliver to PO Boxes / PO Boxes

NATIONAL (except islands):
We have at your disposal the following methods for shipping your order:

TNT & #8211; All orders received on business days until 3:00 pm They will normally be delivered the next business day but in certain cases may take up to two business days.

The shipping amount will be calculated according to the total weight of your order.
You can check the shipping amount of your order at any checkout step before finalizing your order.
If you would like your order to be paid upon delivery, €2,03* the same.
* VAT not included

Free Shipping for orders over € 200 * and weighing less than 5Kg (Continental Portugal only)
* VAT not included

ALMADA 
GLOVO & #8211; In the municipality of Almada we have deliveries in 2 hours between 10h00 and 19h00. Orders received after 18h00 or on weekends and holidays can only be shipped the next business day, and deliveries until 12h00.

The shipping value is €6,50*.
We only ship by Glovo on prepaid orders.
* VAT not included

ISLANDS
CTT & #8211; All orders received on business days until 3:00 pm will be processed and shipped the same day except Monday (in this case will be sent on Tuesday), they are usually delivered between 3 to 5 business days after the date of shipment but this period is not guaranteed and may be extended.

The shipping amount will be calculated according to the total weight of your order.
You can check the shipping amount of your order at any checkout step before finalizing your order.

WARNING: We do not ship for refund to the islands.
* VAT not included

INTERNATIONAL

SPAIN
We ship to all of Spain with deliveries between 48H to 72H.

REMAINING COUNTRIES
Contact us to choose the most suitable shipment for you.

AGAINST REIMBURSEMENT:
We send your material for refund only to Continental Portugal.

NOTICE: We do not send a refund for some items (Stigma Rotary Machines, Bishop Rotary, Critical Sources among others), in which case we will contact you to inform you of our bank details or ATM reference so that you can make the payment.

 

WARRANTY AND RETURNS:

We sell high quality equipment and it is highly unlikely that you will have problems using it.
If you need to return a product, you can do so within 7 days of receiving it.
Returned products must be in the same condition as they were shipped, that is, in the same condition as they were delivered to you. If this is not the case and the product is not in its original condition, it may be subject to a fee of 10% over the value of the product or in some cases we may decline to refund your order. In such cases, it will be the customer's responsibility to arrange direct collection with us or to pay shipping costs in order to receive it again.
Any equipment that appears to be defective and within the warranty period can be returned to us for repair / replacement, and it is the responsibility of the customer to properly package it so that it reaches us in perfect safety condition.
We recommend that products be returned by registered post with acknowledgment of receipt to our store located at Vasco da Gama Square 1, 2825-414 Costa de Caparica.
When we receive your products, we will review them and if there are no defects but only a poor resolution of the problem by the customer, it is the customer's sole responsibility to collect the product or pay the shipping costs to be resent.
In case the return is accepted, we will refund the shipping costs assumed by the customer as soon as we receive the respective proof.
Returns from Stigma-Rotary, Cheyenne Hawk, Critical Power Supplies, and Thermal Printers will be handled directly with their respective marks, ensuring you the fastest, most efficient technical service with any issues that may arise.
In no case return the order to us without contacting us first to be advised on the best way to proceed.

Equipment purchased for professional use is not regulated by Decree-Law No. 84/2008, for professional use this matter is governed by the Civil Code, and the warranty period, unless otherwise agreed, shall be 6 months. in accordance with Article 921 (2) of the Civil Code. (Decree Law No. 47344)
 
Following are the links for consultation in the Diário da República of the Decree-Law in question:
 
Decree-Law No. 84/2008 
 
Decree Law No. 47344

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16 thoughts on “Informações

    • Pedrada Tattoo Supplies says:

      Good afternoon Wando,
      We send material to Brazil, you can register on the site and place your order.
      After finalizing your order we will contact you with the final value with the shipping included.

  1. Leonardo says:

    Good! I have placed the following order, (ORDER CONTENT DELETED) & #8230;
    I've already made other orders and have no complaints at all, just come to say that the ink & #8221; Eternal Ink Lining Black × 1
    Capacity: 60ml € 20.00 & #8221; I ordered came in 30ml size. I would like you to help me, I understand there may have been a mistake ..

  2. Roberto Coimbras says:

    Good, I have an order made, just missing the payment. I would like to know if it is possible to make any changes at this time when only the payment is missing.

    Thanks.

    Best regards.

  3. Eduardo says:

    Hello,

    I am trying to make a purchase, but the system is not accepting my location to finalize the order (Brazil) & #8230;
    how should I do?

    • Nuno Melo says:

      Good afternoon Eduardo,

      Due to complications with ANVISA and the delayed delivery due to these complications, we are currently not shipping material to Brazil.

      best regards

  4. Carolina says:

    Good morning I am from the south bank, and I want the value of my purchase and 60 euros with shipping included will I have to pay more?

    • Pedrada Tattoo Supplies says:

      Good Morning,
      When you complete your purchase, you will have the full amount already shipped, once the order completed will have no additional costs.

      If you have any further questions please contact us.

  5. LupaShiva says:

    Good evening

    There is a possibility to answer me to the emails, I sent two emails asking some questions, including about material to buy and I had no response, and even made some purchases in your online store, I have not done more because I'm waiting contact.

    Thanks
    Luis Ramos

Comments are closed.