Returns

EXCHANGE, RETURN AND REPENTANCE POLICY

Teodomiro Pedrada Unipessoal, Lda is a company of excellence in the sale of products for tattoo and piercing professionals, striving for the quality and satisfaction of its customers. Out of respect and in order to maintain the credibility earned with its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, with the concern that you (customer) obtain an effective, agile and mainly negotiation satisfactory.

To simplify your understanding, we divide our policy by points and how to proceed in each case.

Repentance

The repentance refund is only available for online purchases and does not include purchases made online but with in-store pickup.

Deadlines

In case of regret and need to return a product, you can do so within a maximum period of 15 days after receiving it.

Conditions

Returned products must be in the same condition in which they were sent, that is, in the same condition in which they reached you. If this is not the case, and the product is not in the original condition in which it was shipped, it may be subject to a fee of 10% on the value of the product or in some cases, we may refuse to refund the order. In such cases, it will be the customer's responsibility to arrange direct collection with us or pay shipping costs in order to receive it again.
It is the customer's full responsibility to properly pack any equipment that is returned to us so that it arrives in perfect safety conditions.

We recommend that products be returned by registered mail with acknowledgment of receipt. When we receive your products, we will analyze them and if there are no defects but only a poor resolution of the problem on the part of the customer, it is the customer's entire responsibility to collect the product or pay the shipping costs to be sent back. In case the return is accepted, we will precede the refund of the value only of the products returned through a 90-day voucher that you can use for purchases at our store, leaving the cost of the shipping costs to the customer.

How to proceed

In case of regret during the legal period go to page my-client-account / adm-form / fill in the ADM Form and wait for our contact, in case of doubt you can contact our Customer Support Service to be informed how to proceed.
In no case return your equipment to us without contacting us first so that you are advised on the best way to proceed.

Returns

If you receive a product with a defect or damage you can return it within the stipulated period so that our company can exchange the item at no cost to the customer.

Deadlines

In case you need to return any product by default or damage, you can do so within a maximum of 30 days after receiving it.

Conditions

Products returned by defect or damage, must be accompanied by their packaging, accessories and manuals. If this is not the case, and the product is not in the original condition in which it was shipped, it may be subject to a fee of 10% on the value of the product or in some cases, we may refuse to refund the order. In such cases, it will be the customer's responsibility to arrange direct collection with us or pay shipping costs in order to receive it again.
It is the customer's full responsibility to properly pack any equipment that is returned to us so that it arrives in perfect safety conditions.

We recommend that products be returned by registered mail with acknowledgment of receipt. When we receive your products, we will analyze them and if there are no defects but only a poor resolution of the problem on the part of the customer, it is the customer's entire responsibility to collect the product or pay the shipping costs to be sent back. In case the return is accepted, we will precede the refund of the shipping costs assumed by the customer through a 90-day voucher that can be used for purchases at our store, as soon as we receive the respective proofs.

How to proceed

In case of receiving any defective or defective product go to the page my-client-account / adm-form / and fill in the ADM Form during the legal term, wait for our contact, in case of doubt you can contact our Customer Support Service to be informed how to proceed.
In no case return your equipment to us without contacting us first so that you are advised on the best way to proceed.

Warranty

We sell high quality equipment, and it is highly unlikely that you will have problems using it.

Deadlines

Our company gives a one year warranty on products purchased by tattoo and piercing professionals.

Equipment purchased for professional use is not regulated by Decree-Law No. 84/2008, for professional use this matter is regulated by the Civil Code, and the warranty period if there is no agreement to the contrary will be 6 months, from accordance with paragraph 2 of article 921 of the Civil Code. (Decree-Law No. 47344) Here are the links for consultation in the Diário da República of the Decree-Laws in question:
Decree-Law No. 84/2008 
https://dre.pt/pesquisa/-/search/249259/details/maximized
Decree-Law No. 47344 
https://dre.pt/web/guest/legislacao-consolidada/-/lc/106487514/201908021645/73408156/diploma/indice

Conditions

The guarantees of Stigma-Rotary, Cheyenne Hawk, Critical power supplies and Thermal Printers, will be dealt with directly with the respective brands, which will ensure a faster and more efficient technical service in the problems that may arise.

The rest of the equipment that appears to be defective and that is within the warranty period can be returned to us for repair / replacement, being the customer's entire responsibility for the correct packaging so that they arrive in perfect safety conditions. We recommend that products be returned by registered mail with acknowledgment of receipt. When we receive your products, we will analyze them and if there are no defects but only a poor resolution of the problem on the part of the customer, it is the customer's entire responsibility to collect the product or pay the shipping costs to be sent back. In case the return is accepted, we will precede the refund of the shipping costs assumed by the customer, as soon as we receive the respective proofs.

How to proceed

In case of breakdown or defect of your product during the warranty period go to page my-client-account / adm-form / fill in the ADM Form and wait for our contact, in case of doubt you can contact our Customer Support Service to be informed how to proceed.
In no case return your equipment to us without contacting us first so that you are advised on the best way to proceed.